Refund policy

Return and Refund Policy — Twin Athletics

Last updated: December 2025

Twin Athletics provides digital training programs, fitness guides, and other downloadable content. Because our products are delivered electronically and cannot be returned, all sales of digital products are final.

Digital products

• We do not offer refunds, exchanges, or cancellations for digital products once an order has been completed.

• This includes, but is not limited to, training programs, PDF guides, and any other downloadable or online materials.

• Access to the product (download link, email delivery, or account access) constitutes a completed order.

Please review all product descriptions carefully before purchasing.

Accidental or duplicate purchases

If you accidentally purchase the same digital product more than once, contact us within 24 hours at info@twinathleticsla.com with proof of duplicate charges. We may, at our discretion, offer store credit or alternative access.

Unauthorized transactions

If you suspect your payment method was used without your authorization, contact your bank or card issuer immediately and then notify us so we can review the order.

Technical issues

If you experience issues accessing or downloading your purchase, we will assist you in regaining access or re-sending the files. This does not constitute grounds for a refund, but we will make sure you receive what you paid for.

Chargebacks

Chargebacks on legitimate orders are treated as fraudulent. We retain records of order confirmations, IP addresses, and access logs, and may use these to dispute and reverse fraudulent chargebacks.

European Union customers

For customers in the European Union, by completing your purchase you expressly agree to immediate access to digital content and acknowledge that this access waives the standard 14-day right of withdrawal for digital goods.