Shipping policy

Shipping Policy — Twin Athletics

Last updated: December 2025

Twin Athletics currently offers digital training programs and downloadable products. Digital purchases are delivered electronically and do not require physical shipping. If we release physical merchandise in the future, the terms below will apply.

1. Digital Products (Instant Delivery)

All digital products, including training programs, guides, and downloadable content, are delivered electronically.

  • Delivery is sent immediately to the email address provided at checkout.

  • Access may also be provided via download link or customer account.

  • No physical items will be shipped for digital purchases.

  • If you do not receive your download within 5 minutes, please check your spam/junk folder and then contact us.

For assistance with access or downloads, contact:
info@twinathleticsla.com

2. Physical Products (If Applicable in the Future)

If physical merchandise becomes available, shipping terms will apply as follows:

Processing Time

Orders are typically processed within 2–4 business days.
Processing times may be longer during holidays or product launches.

Shipping Rates & Delivery Estimates

Shipping costs will be calculated and displayed at checkout.
Delivery estimates are provided by the carrier and are not guaranteed.

Order Tracking

Once your physical order ships, a tracking number will be sent to the email associated with your order.

International Shipping

International shipping may be available depending on product and location.
Customers are responsible for customs fees, duties, or taxes imposed by their country.

3. Delays & Carrier Issues

Twin Athletics is not liable for:

  • Delays caused by carriers

  • Lost or stolen packages after delivery

  • Incorrect shipping addresses provided at checkout

  • Customs processing delays for international orders

Once a package is transferred to the carrier, responsibility passes to the customer.

4. Wrong Address Disclaimer

Customers are responsible for providing a complete and accurate shipping address.
We cannot guarantee changes once an order is placed.

If a package is returned due to an incorrect address, customers are responsible for reshipping costs.

5. Shipping Restrictions

We do not ship:

  • To PO Boxes for certain carrier-restricted items

  • To countries where shipping restrictions apply

  • Hazardous materials or restricted items

These limitations apply only to physical merchandise.

6. Digital Access Issues

If you experience:

  • Broken download links

  • Missing emails

  • Access problems

  • File corruption

Please contact us immediately and we will re-send the files or restore access.

Email: info@twinathleticsla.com

7. EU Digital Delivery Notice

For customers in the European Union:

By completing a digital purchase, you agree to immediate delivery of the digital content and acknowledge that this removes your 14-day right of withdrawal under EU consumer law.

8. Contact Information

For any shipping or delivery questions:

Twin Athletics

Email: info@twinathleticsla.com
Business Address: P.O. Box 861404, Los Angeles, CA 90086, United States